OrbitalX Privacy Notice
Last Updated: April 2024
OrbitalX ("us", "we", "our"), established at 29/30 Fitzroy Square London W1T 6LQ, takes data protection and privacy seriously and aims to comply with all applicable data protection regulations and laws. This privacy notice outlines our commitment to protecting the personal data of ourcustomers (current or potential), partners, and website visitors ("you", "your"), end users, and describes how we collect, use, and share personal information when you explore or utilize our services ("Services").
Data we collect and what we use it for
In order to provide you with our products or services, we process the below information. This is either on the basis of your contract or per our legitimate interest if no contract is yet in place.
● Contact details (name, business email/phone,, company details, etc.)
● Other details you provide to us (for instance: from webinar events)
We also may utilize your contact details and analyze web/email/survey analytics to perform marketing activities. We utilize either your consent for this where appropriate, or legitimate interests otherwise (like for business to business advertising) to help us best communicate with and provide relevant content to you.
Separately, we may obtain the following on the basis of our legitimate interests:
● Business contact information from third-parties for the purposes of communicating with potential customers
● Job application and resume/CV submissions to help you explore working with us
Data sharing and transfers
We do not share or transfer your information with any third-parties other than for the purposes of providing OrbitalX with services such as providing you access to our products and services, product and services data storage, customer management and prospecting, and basic analytics. Our subprocessors, in any case, do not process your information for their own purposes.
Any transfers of information sourced from the European Economic Area (EEA) or the UK to outside these regions will only be done under adequate and compliant measures, utilizing standard contractual clauses, transfer impact assessments, sufficient technical and organizational controls, and/or other adequacy measures.
Data security and retention
We have put into place robust technical and organizational security measures (such as encryption of data at rest and in transit, need-to-know access controls) to prevent your personal data from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed.
Personal data is securely stored and protected and only kept as long as necessary to provide the requested services, maintain our customer leads fulfillment, and comply with any legal, regulatory, or tax requirements.
Typically and for data from you as a customer, the retention is for the duration of our contract with you plus an additional 2 years (excluding your company's confidential information, which is returned or deleted whenever our business relationship ends). For more information on retention specifics, please contact us.
Cookies and Tracking Technologies
We may use various technologies to collect information, and this may include sending cookies to your computer or mobile device. Cookies are small data files stored on your device that help us to improve the Services and your experience. We may also collect information using web beacon files (also known as “tracking pixels”), which may be used in the Services, website, or emails to help deliver cookies, count visits, understand usage and campaign effectiveness, and determine whether an email has been opened and acted upon.
You can edit your cookie preferences by using our cookie banner. Please note that if you choose to remove or reject cookies, this may affect the availability and functionality of the Services.
California-based individuals
We do not “sell” the personal information of users of the Services as the term “sale” or “sell” is defined in the California Privacy Rights Act (“CPRA”). That means we do not sell, rent, or otherwise disclose your personal information in exchange for money or something else of value.
Your rights
You always have the right to withdraw your consent and, you also may have the right to the below requests. To exercise these rights, please see our contact details below.
● Access, correct, delete, object or restrict the use of, and obtain a list of third-parties whom have access to your personal data
● Opt-out of the sale or sharing of your information to third-parties
● Opt-out of automated-decision making, profiling, marketing, and targeted advertising
● Right to not being discriminated against for not allowing your data to be shared
Contact Us
For any questions or concerns on the processing of your personal data, to reach our data protection officer, or additional information on this privacy notice please contact us at support@orbitalx.io